FAQ


SHIPPING RATES

Flat Rate Shipping* with Tracking is

♥ $7.95 AUD Australia 
♥ $12.95 AUD ≈ $8.95 USD Worldwide for standard mail or DHL Express from $34.95 for Express mail

We use Australia Post for local shipping & DHL eCommerce for the rest of the world.

* Flat rate up to 400 grams for International Shipping

♥ Shop is not responsible for postal service delays, potential custom fees & loss of packages in transit
♥ For lost packages inquiry please allow 10 days after expected delivery for local and 30 days after ship date for International
♥ We will not be responsible for fees associated with incorrect address given by the customer. Please ensure that the address on file is correct before placing an order

PROCESSING & SHIPPING TIME
The time needed to prepare an order varies, typically 1-2 weeks if item is in stock. Please refer to product’s description for more accurate details.

Estimated shipping time

Australia : 2-7 business days
North America: 10-25 business days
Europe: 10-30 business days
Asia : 10-25 business days

♥ International orders: You can also find your tracking number under your account in your order details. If your tracking hasn't been updated for a while on the DHL eCommerce site, you can also track via your local postal service (USPS etc) for more accurate details, once your parcel has arrived in its destination country.

CANCELLATIONS, RETURN & EXCHANGE

Cancellations
Cancellation can be requested within 24 hours of purchase

Return & Exchange
If you are not satisfied with your purchase please contact me within 14 days of receiving the item and I will do my best to sort it out. Due to limited stock, an exchange is not available.

Can I re-sell your products ?
Shops / re-sellers are welcome to purchase the products for sale. Discount will be in the form of the flat rate shipping but happy to discuss a re-seller rate depending on volume.

Please contact me for availability and wholesale discounts.

For all other inquiries please contact us