FAQ

SHIPPING RATES

AUSTRALIA - LOCAL SHIPPING SERVICES

♥ Untracked Letter $2.50 - Available only for stickers and cards. Available only for stickers and cards, for a total of 3-6 items, depending on the product.
♥ Tracked Standard Shipping: $8.95
♥ Tracked Express Shipping: $11.95
♥ Free Shipping for orders above $99

INTERNATIONAL SHIPPING SERVICES (varies according to your country)
♥ Tracked Standard Shipping: starts from $14.95 AUD to USA ≈ $11.75 USD
♥ Express Shipping from $36.95 AUD
♥ Free Shipping for orders above $149 to selected countries: USA, Canada, Singapore & Malaysia for a limited time

EU customers, All shipments to EU are now subject to new VAT laws. We will not be collecting VAT on your behalf hence your order will be subject to fees in your country. Please enquire with your local postal services for more specific details.

UK customers, please email to place your order. We will use Etsy to collect VAT on your behalf as per UK VAT obligations.

Terms & Conditions
♥ Shop is not responsible for postal service delays, potential custom fees & loss of packages in transit
♥ For lost packages inquiry please allow 10 days after expected delivery for local and 30 days after ship date for International
♥ We will not be responsible for fees associated with incorrect address given by the customer. Please ensure that the address on file is correct before placing an order

PROCESSING & SHIPPING TIME
The time needed to prepare an order varies, typically 1-2 weeks if item is in stock. Please refer to product’s description for more accurate details.

Estimated shipping time

Australia : 2-7 business days
North America: 10-25 business days
Europe: 10-30 business days
Asia : 10-25 business days

♥ International orders: You can also find your tracking number under your account in your order details. If your tracking hasn't been updated for a while you can also track via your local postal service (USPS etc) for more accurate details, once your parcel has arrived in its destination country.

CANCELLATIONS, RETURN & EXCHANGE

Cancellations
Cancellation can be requested within 24 hours of purchase

Return & Exchange
If you are not satisfied with your purchase please contact me within 14 days of receiving the item and I will do my best to sort it out. Due to limited stock, an exchange is not available.

Can I re-sell your products ?
You are welcome to purchase products for re sale. Happy to discuss a wholesale rate depending on availability.

For all other inquiries please contact us